Return Policy

Last Updated: August 2025

Thank you for choosing Tinker Mindz! We're confident your child will love our magical handwriting workbooks. If you're not completely satisfied, we're here to help make it right.

1. Return Window

You have 30 days from delivery date to request a return. All returns must be requested within this timeframe.

Digital Bonuses: Digital downloads (printable games, colouring pages, activities) are delivered instantly as free bonuses with your purchase and cannot be returned once accessed.

2. Return Requirements

To be eligible for return, items must be:

  • Unused and in original condition
  • In original packaging with all pieces included
  • Accompanied by order confirmation
  • Free from damage not caused by manufacturing defects
Important: Due to the reusable nature of our workbooks, we cannot accept returns of items that show any signs of use, even if the disappearing ink has faded. This ensures quality and hygiene standards for all customers.

3. Non-Returnable Items

The following cannot be returned:

  • Digital bonuses (games, printables, colouring pages) - once accessed
  • Gift cards
  • Items damaged by misuse or normal wear
  • Custom or personalised sets
  • Items returned without prior contact with us

4. Refund Options

We want to make returns as easy as possible for you. Here's how it works:

Default Refund Method: Store Credit
You'll receive the full amount as store credit - no fees, no fuss. Use it anytime on your next order.

Prefer a Cash Refund? No problem! Just let us know when you contact us. A 15% restocking fee will apply to cover processing and inspection costs, and the remaining balance will be refunded to your original payment method.

Good News: No fees apply if we made a mistake - like sending the wrong item, damaged goods, or anything that doesn't match what we promised. We'll make it right at no cost to you.

5. How to Return Items

  1. Let's chat first: Drop us an email at support@tinkermindz.com and tell us what's going on. We're here to help and make things right! If you have your order number handy, that's brilliant - but no worries if you don't, we'll find it together.
  2. We'll guide you: Once we understand the situation, we'll send you simple return instructions and everything you need to know.
  3. Pack it up safely: Pop the items back in their packaging and include any paperwork we send you.
  4. Send it back: For items over £50, we recommend using tracked shipping for your peace of mind.
Quick heads-up: Please reach out to us before sending anything back. Items that arrive without us knowing about them first can't be processed and will need to be returned to you.

6. Damaged or Wrong Items

If something's not quite right with your order, we want to know! Contact us within 7 days of delivery if you receive:

  • Defective items
  • Damaged items
  • Wrong items
  • Missing items from your order

Just email us at support@tinkermindz.com with:

  • Your order number (if you have it)
  • A few photos showing the issue
  • A quick description of what happened

We'll make it right with a free replacement or full refund - whatever works best for you. No cost to you whatsoever.

7. Exchanges

We're happy to help with exchanges for:

  • Different difficulty levels (within same workbook set)
  • Defective or damaged items
  • Wrong items shipped by us

For completely different products, we'd recommend returning for a refund and placing a new order - it's usually faster that way!

8. Return Shipping Costs

Here's how return shipping works:

You'll cover return shipping costs unless we made a mistake (wrong item, damaged goods, doesn't match description, or manufacturing defect). In those cases, we've got you covered!

For items over £50, we recommend using tracked shipping with insurance for your peace of mind.

9. Processing Times

  • Refund processing: 1-2 weeks after we receive and inspect your return
  • Bank processing: Your bank may take an additional 3-5 business days to post the refund
  • Exchange shipping: 1-2 weeks

10. Digital Product Support

While digital bonuses cannot be returned, we're here to help with any technical hiccups:

  • Download problems: We'll resend links straight away
  • File issues: Fresh downloads within 24 hours
  • Missing content: Complete files provided immediately

Just reach out at support@tinkermindz.com and we'll sort it out!

11. EU/UK 14-Day Consumer Rights

If you're in the EU or UK, you have some extra protections:

  • 14-day cancellation right: Cancel your order within 14 days of delivery for any reason
  • UK Consumer Rights Act 2015: Additional protections for faulty or misdescribed goods
  • No restocking fees: When exercising your statutory 14-day rights

Contact us within the timeframe to exercise these rights.

12. Missing or Delayed Refunds

If your refund hasn't shown up yet:

  1. Check your bank account and statements
  2. Give your bank or credit card company a quick call
  3. Wait for the full processing period (up to 3 weeks total)
  4. If it's still missing, email us at support@tinkermindz.com

We'll provide tracking information and work with your financial institution to track it down.

13. Contact Us

Returns & Refunds: support@tinkermindz.com

Hours: Monday-Friday, 9 AM - 6 PM GMT

Our Promise: We're committed to making returns simple and stress-free. Your child's learning journey and your satisfaction are our top priorities. If something's not right, let's fix it together!