Shipping Policy
Last Updated: August 2025
At Tinker Mindz, we're committed to getting your magical handwriting workbooks to you quickly and affordably. All prices include shipping costs - no surprises at checkout!
1. Processing Time
Physical Products: Orders are processed within 1-3 business days. Orders placed after 12 PM, on weekends, or during public holidays will be processed on the next business day.
Digital Bonuses: Printable games, colouring pages, and activities are delivered instantly via email after payment confirmation - no waiting!
You'll receive a confirmation email once your order is processed, followed by a shipping notification with tracking details once your workbooks are dispatched.
2. Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Tracking |
|---|---|---|---|
| Standard Shipping | FREE | 5-9 business days | ✅ Full tracking provided |
| Express Shipping | £4.95 | 2-5 business days | ✅ Priority tracking |
Digital Bonuses: Instant delivery via email within 15 minutes of payment confirmation.
3. Shipping Locations
🇬🇧 United Kingdom
- England, Scotland, Wales, Northern Ireland
- Standard shipping: 5-9 business days
- Express shipping: 2-5 business days
🇺🇸 United States
- Standard shipping: 6-10 business days
- Express shipping: 3-6 business days
4. No Hidden Costs
Unlike many online stores, we handle all customs, duties, and import taxes for you. The price you see includes everything!
- UK Customers: VAT and all duties included in displayed prices
- US Customers: No additional taxes or fees
- What This Means: No surprise fees at delivery. No customs forms to fill out. No dealing with postal services. We handle all the paperwork!
5. Order Tracking
Stay updated on your order's journey:
Physical Products
- Tracking number: Sent via email once your order ships
- Real-time updates: Track your package from our warehouse to your door
- Delivery notifications: Know exactly when to expect your workbooks
You can also track your order directly on our website through the Order Tracking page using your order number.
Digital Bonuses
- Instant delivery: Download links sent to your email within 15 minutes
- Access period: Download up to 5 times within 30 days
- Support: Contact us if you don't receive your download links
6. Delivery Issues
Shipping Delays
While we strive to meet our delivery estimates, delays may occasionally occur due to:
- Extreme weather conditions
- Carrier delays beyond our control
- Peak holiday seasons
- Local delivery disruptions
If your order is delayed, we'll keep you updated and work with our shipping partners to resolve any issues quickly.
Incorrect Addresses
We cannot be responsible for packages sent to incorrect addresses provided by customers.
Undeliverable Packages
If a package cannot be delivered due to:
- Incorrect or incomplete address
- Refusal to accept delivery
- Recipient unavailable after multiple delivery attempts
The package will be returned to our warehouse. We'll contact you to arrange redelivery or a refund according to our Return Policy.
7. Lost or Damaged Packages
Lost Packages
If your tracking shows "delivered" but you haven't received your package:
- Check with family members and neighbours
- Look in secure delivery locations (porches, mailrooms)
- Wait 24-48 hours (sometimes tracking updates early)
- Contact us - we'll investigate and work with the carrier
Damaged Packages
If you receive a damaged package:
- Take photos of the damage immediately
- Contact us within 7 days with photos and your order number
- Keep all packaging materials for our investigation
We'll arrange a replacement or full refund at no cost to you.
8. Holiday Shipping
During peak seasons (Christmas, Black Friday, Back-to-School), please allow additional processing time:
- Extended processing: Up to 3-5 business days during peak seasons
- Holiday cutoffs: Order by December 15th for Christmas delivery
- Digital bonuses: Always available for instant delivery, even during holidays
9. Order Changes & Cancellations
Need to make changes? Contact us quickly!
Before Shipping
- Address changes: Contact us within 12 hours of ordering
- Order cancellations: Possible within 1-3 business days (before processing)
- Item changes: May be possible before processing begins
After Shipping
- Cannot modify orders once shipped
- Returns accepted according to our Return Policy
- Exchanges available for unopened items
10. Special Delivery Instructions
We want your packages to arrive safely:
Safe Delivery Options
- Apartment buildings: Provide buzzer codes or unit numbers
- Business addresses: Include company name and contact person
- Secure locations: Specify safe drop-off areas in delivery notes
Delivery Preferences
- Signature required: Available for high-value orders
- Hold at post office: Request pickup at local facility
- Weekend delivery: Available with Express shipping in select areas
11. International Expansion (Coming Soon)
We're focused on providing the best possible experience in our current markets, but we're planning strategic expansion to:
Next Phase (Coming 2026)
- 🇨🇦 Canada - Our North American neighbour
- 🇦🇺 Australia - Strong demand for educational products
Future Phases
- 🇪🇺 European Union (Germany, France, Netherlands, etc.)
- 🇯🇵 Japan
- 🇸🇬 Singapore
- And more regions based on customer demand!
Join our expansion waitlist at support@tinkermindz.com to be the first notified when we launch in your country.
12. Contact Us
Questions about shipping? We're here to help!
Email: support@tinkermindz.com
Hours: Monday-Friday, 9 AM - 6 PM GMT